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Cordless Phones

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Customer Services
Frequently Asked Questions

Customer Services

Q1. How can I pay for my items? You can pay for your order with all major credit and debit cards (American Express not accepted). We are unable to accept payments by cheque.

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Q2. Can I change or cancel my order? Yes, so long as you do so before it is dispatched. Contact a member of our Customer Service team and they will assist you with this.

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Q3. Do I need to be registered with you to place an order? No. You can place an order even if you are not a registered user. The benefit of being a registered user is that you can save your contacts details and therefore subsequent ordering will be quicker. We will also send you our latest offers if you'd like.

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Q4. Where is my order? When your order has been dispatched you will be sent an e-mail with your tracking details. If you have not received this then please contact a member of our Customer Service team and they will be happy to assist you.

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Q5. Do you offer discounts for corporate purchases and bulk buying? Generally no as our prices are already very competitively priced. However, for exceptionally large orders please contact our Customer Service team to discuss your requirements.

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Q6. Do I have to order online? No. Ordering online is quick and secure. However, if you prefer, you can order over the phone.

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Q7. I have a question about a product. What should I do? Most of the details we have about a product are on the product details page. If however you have a more specific query, then please don’t hesitate to contact a member of our Customer Service team.

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Q1. When will my order be delivered? Orders processed before 6.30pm are generally delivered on the next working day (Mon - Fri) between 9.00am - 5.30pm. In the rare event this doesn't happen, then it will be delivered the following working day (Mon - Fri).

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Q2. What if my order hasn't arrived? If your order does not arrive then please contact our Customer Service team immediately so that we can assist you.

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Q3. I have received the wrong items. What should I do? This would be very rare but if it has happened to you we sincerely apologise. Please contact our Customer Service team immediately so that we can assist you.

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Q4. What is your delivery cost? For UK mainland delivery, the charge is £4.99 which is for standard next day delivery. See here for our full delivery policy, including exceptions and our enhanced delivery options such as delivery before 10.30am and delivery before 12noon.

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Q5. What happens if I'm not in when my order is delivered? All orders require a signature upon delivery. If no one is at the delivery address, the courier will leave a card which includes a telephone number to arrange for a further delivery to be made.

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Q6. Do you deliver to an alternative delivery address, such as my work place? Yes. Simply complete both the invoice address and the delivery address in the checkout process. A signature is required for all deliveries.

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Q7. Do you deliver outside of the UK? At present we only deliver to addresses within the United Kingdom of Great Britain and Northern Ireland, plus its surrounding islands (excluding the Republic of Ireland). We do however review this from time to time.

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Q8. Are there any places where you don’t deliver or delivery might take longer? At present we only deliver to addresses within the United Kingdom of Great Britain and Northern Ireland, plus its surrounding islands (excluding the Republic of Ireland). Delivery sometimes takes a little longer to the Islands of the United Kingdom and some other parts of mainland UK. Please see our delivery policy for full details, including exceptions.

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Q9. How can I get a VAT receipt for my order? A VAT receipt is included with your order.

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Q10. Do you deliver to BFPO Addresses? Yes.

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Q1. What is your returns policy? You can find details of our returns policy on the returns page.

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Q2. How long will it take for me to receive my refund? We aim to refund products within 3 working days of their arrival. However, some refunds may take longer than 3 days.

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Q3. Do I have to pay to return an item? If your order is not faulty then you will need to pay for the return. If, however, you have received a faulty product we will pay you a reasonable amount to cover the cost of returning an item.

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Q4. My order has a faulty item. What should I do? If your item is faulty then please contact our Customer Service team immediately so that we can assist you.

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Q1. When is your Customer Services Dept open? Our Customer Services Department is open between 8.30am and 5:30pm Monday to Friday. You can, however, email our Customer Services Department at any time of the day on and we will answer your query as soon as possible. If we have not got back to you within 2 days please call us, as it maybe that we have not received the email.